Administrator Sales

Minimum Requirements:

• Grade 12 / Matric
• Diploma or Certificate in Business Administration, Finance, Accounting, Commerce, or related field will be advantageous
• Minimum 3 years' administration experience within a sales support, finance, customer service, or commercial environment
• Experience working with SAP or similar ERP systems
• Experience with reconciliations, credit/debit administration, and reporting
• Cement experience will be advantageous

Duties and Responsibilities:

• Volume Based Deal (VBD) Administration
• Create, maintain and monitor approved Volume Based Deal agreements in SAP
• Ensure all VBD agreements are accurately loaded and administered
• Process accruals, adjustments, and payments in line with approved agreements
• Reconcile agreements and investigate discrepancies
• Prepare monthly reports and analyses
• Maintain complete and accurate supporting documentation for audit purposes
• Debit & Credit Administration
• Validate and process debit and credit requests
• Ensure all supporting documentation is complete and compliant
• Verify calculations, pricing, claims, and approvals
• Monitor workflow approvals and follow up on outstanding requests
• Resolve queries relating to debit and credit transactions
• Pallet Administration & Reconciliations
• Perform transporter and customer pallet reconciliations
• Investigate and resolve pallet discrepancies
• Process pallet credits and adjustments
• Maintain accurate pallet records and reporting
• Support pallet recovery initiatives and balance management
• Customer Support & SAP CX Administration
• Manage and resolve customer queries through SAP CX and related systems
• Monitor and update customer tickets within agreed service levels
• Liaise with internal stakeholders to facilitate issue resolution
• Provide professional customer service and timely feedback