Analyst - Loyalty Management.Marketing NG

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<b>Reports To:</b> Manager - Loyalty Management
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<b>Division:</b> Marketing
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<b>Mission:</b>
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<li>Supports the delivery of loyalty programmes and initiatives that drive subscriber retention and value realization, while measuring performance and business outcomes to ensure alignment with strategic objectives.</li>
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<b>Description:</b>
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<li>Support the Loyalty Manager in identifying and activating relevant business adjacencies that strengthen customer retention and sustained spend within the loyalty base.</li>
<li>Collaborate with cross-functional teams to identify, track, and migrate eligible customers into relevant loyalty propositions.</li>
<li>Coordinate the operational execution of approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine exceptions, and escalating material issues.</li>
<li>Extract, validate, transform, and analyze loyalty data to generate accurate reports and actionable programme insights.</li>
<li>Prepare briefs, reports, presentations, and supporting documentation for planned loyalty management activities.</li>
<li>Ensure timely and accurate completion of all loyalty management reporting requirements.</li>
<li>Coordinate contract documentation, purchase orders, supplier payments, procurement logistics, and document management activities in accordance with established processes and controls.</li>
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<b>Education:</b>
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<li>First degree in any related discipline&nbsp;</li>
<li>Fluent in English</li>
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<b>Experience:</b>
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3-7 years’ experience which includes
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<li>Minimum of 3 years’ experience in an area of specialisation; with experience working with others</li>
<li>Experience working in a medium organization&nbsp;</li>
<li>Work experience in customer analytics, loyalty programme reporting, market research, or business insights will be an added advantage.</li>
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