Clearing Supervisor

Job Description

Manage end-to-end customs clearance processes for imports and exports, including preparation and verification of all required documentation and coordination with customs authorities, port officials, and regulatory agencies. Liaise with Ghana Revenue Authority (Customs Division), port authorities, shipping lines, and freight forwarders to facilitate efficient clearance of consignments. Identify, troubleshoot, and resolve customs-related issues, including delays, discrepancies, and documentation errors. Ensure zero demurrage, detention, UCL, penalties, or storage charges on all consignments through proactive monitoring and planning. Ensure full compliance with all Ghanaian customs regulations, as well as applicable international trade laws and standards. Maintain up-to-date knowledge of Ghanaian import/export laws, tariffs, port procedures, and international logistics requirements. Ensure all logistics operations meet regulatory compliance standards required for manufacturing and supply chain operations. Oversee the planning and execution of logistics activities from port clearance to final delivery, including transportation and warehousing coordination. Develop and maintain strong working relationships with transporters, clearing agents, shipping lines, and third-party logistics providers. Lead, supervise, and develop a team of logistics coordinators and support staff to ensure efficient and compliant operations. Provide regular training and updates to team members on logistics best practices, safety standards, and regulatory changes. Prepare detailed logistics and clearance reports, including cost analysis, timelines, shipment status, and any disruptions or delays. Analyze logistics and clearance processes to identify opportunities for efficiency improvements and cost reduction. Collate and document all cases of quality issues and non-conformance raised by regulatory bodies (e.g., customs, standards authorities) and track corrective and preventive actions.

Responsibilities

• Manage end-to-end customs clearance processes for imports and exports
• Liaise with Ghana Revenue Authority (Customs Division), port authorities, shipping lines, and freight forwarders
• Identify, troubleshoot, and resolve customs-related issues
• Ensure zero demurrage, detention, UCL, penalties, or storage charges on all consignments
• Ensure full compliance with all Ghanaian customs regulations and international trade laws
• Maintain up-to-date knowledge of Ghanaian import/export laws, tariffs, port procedures, and international logistics requirements
• Oversee the planning and execution of logistics activities
• Develop and maintain strong working relationships with transporters, clearing agents, shipping lines, and third-party logistics providers
• Lead, supervise, and develop a team of logistics coordinators and support staff
• Provide regular training and updates to team members on logistics best practices
• Prepare detailed logistics and clearance reports
• Analyze logistics and clearance processes to identify opportunities for efficiency improvements and cost reduction
• Collate and document all cases of quality issues and non-conformance

Requirements

• Good working knowledge of Ghana Customs procedures, including GCNet/ICUMS systems and port operations
• Solid understanding of import/export processes, including documentation, Incoterms, duties, tariffs, and clearance procedures
• Experience working with clearing agents, transporters, and logistics service providers
• Proficiency in Microsoft Excel and basic logistics or ERP systems
• Strong organizational, communication, and coordination skills
• Ability to troubleshoot clearance issues and manage multiple shipments simultaneously
• High level of integrity and willingness to learn and adapt to regulatory changes
• Proven leadership or supervisory skills
• A conscious SAFETY champion at all levels of operation

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
• Minimum of 5–6 years’ experience in customs clearing, freight forwarding, or port operations in Ghana
• Professional certification (e.g., CILT, FIATA) is an advantage
• Valid Ghanaian driver’s license is an advantage

Benefits

• Medical Insurance for self and four direct dependents
• 13th Cheque
• Monthly product allocation
• Leave allowance
• Tier 3 Contributions; 10% each, both Employer and Employee
• Funeral benefits; Parents, Spouse, Children

How to Apply

To submit your application, click on the link below and complete all relevant fields on the online application form.