Client Service Consultant

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

This role is individually accountable for delivering face-to-face customer service at branch level, handling walk-in clients, claims, inquiries, and escalations, while supporting branch administration and overall customer experience initiatives.

Responsibilities

• Attend to walk-in customers and provide professional, accurate, and timely service.
• Handle customer inquiries, complaints, and escalations in line with service standards.
• Support claims intake, documentation, and follow-up at branch level.
• Educate customers on products, services, and procedures.
• Ensure compliance with all operational, regulatory, and service guidelines.
• Liaise with internal departments to resolve customer issues promptly.
• Contribute to customer experience initiatives and service improvement projects.
• Maintain accurate customer records and service logs.
• Uphold brand image and service excellence standards at the branch.
• Provide daily and monthly activity reports to branch management.

Skills

• Action Planning
• Client Management
• Computer Literacy
• Database Administration
• Desktop Publishing (DTP)
• Executing Plans
• Management Reporting
• Network Administration
• Numerical Aptitude
• Office Systems
• Oral Communications
• Policies & Procedures
• Report Review
• Resource Scheduling

Competencies

• Collaborates
• Communicates Effectively
• Demonstrates Self-Awareness
• Drives Results
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Organizational Savvy

Education

Bachelors Degree (B)

Closing Date

10 July 2026, 23:59