Customer Care– Tiidon Marketplace

Job Description

Tiidon Marketplace is looking for a proactive and customer-focused Customer Retention Officer to help maintain strong relationships with existing sellers. In this role, you will ensure sellers remain active, satisfied, and consistently listing products on the platform. Your focus will be on engagement, support, and long-term seller growth.

Responsibilities

• Follow up with existing sellers to ensure continued activity
• Monitor seller performance and engagement levels
• Assist sellers with challenges related to product listings and account usage
• Provide guidance on improving sales and visibility
• Identify inactive accounts and reactivate them
• Maintain strong relationships with marketplace sellers
• Meet weekly and monthly retention targets
• Submit daily and weekly performance reports

Requirements

• Strong communication and relationship-building skills
• Customer service mindset
• Problem-solving ability
• Basic smartphone and app knowledge
• Self-motivated and performance-driven
• Ability to work independently
• Experience in customer service, sales, or account management is an advantage

How to Apply

We recommend applying through the official application link provided. Alternatively, you may send your CV to: www.tiidon.com