Job Description
Key Responsibilities:
- Respond promptly and professionally to all inbound WhatsApp, call, and DM inquiries
- Follow the Qualify → Frame Value → Then Price framework to guide prospects toward booking, rather than leading with price
- Accurately capture client details and log every inquiry/booking in the tracking system (Jira/Google Sheets)
- Coordinate booking confirmations with the Field Dispatch Lead
- Follow up on quotes sent, unconverted leads, and post-service check-ins
- Handle complaints or service adjustments calmly, escalating when needed
- Maintain up-to-date knowledge of services, pricing, and promotions
- Support data hygiene — clean, complete, duplicate-free records
- Uphold confidentiality given the premium, high-trust clientele [20:10, 02/07/2026] Christiana Adjei:
Required Skills and Qualities:
- Excellent written and spoken English
- Strong phone/WhatsApp etiquette, high-volume conversation management
- Sales instinct — rapport, value framing, closing without being pushy
- Organized, detail-oriented, reliable with follow-up
- Calm and solutions-focused under pressure
- Comfortable with WhatsApp Business, Google Sheets (Jira training provided)
- bachelor’s degree prior customer service/sales/hospitality experience preferred
Location: Accra
Salary: Attractive
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