Customer Service Representative - Accra

We are looking for a Customer Service Representative.

Responsibilities :

• Resolve customer complaints and questions via phone, email or social media.
• Use telephone to reach out to customers to verify account information.
• Courteously answer calls and respond to emails.
• Answer questions about warranties or terms of sale.
• Walk customers through basic troubleshooting and setup processes.
• Attempt to persuade customer to reconsider cancellation (if need be).
• Inform customer of running deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with branch supervisor to ensure proper customer service is being delivered.
• Close out or open call records.
• Keep a call log and report in writing to branch supervisor on daily basis.
• Other duties as may arise from time to time and as may be assigned to the Trainee.