Facilities Manager

Business Unit / Division:
Tsebo Facilities Solutions

Job Type Classification:
Full Time

Location - Town / City:
Johannesburg

About Us:
Tsebo Fcailities Solutions is looking for a Facilities Manager to provide strategic, operational, and managerial leadership for the delivery of integrated facilities management services, ensuring contractual obligations, service level agreements, financial targets, and customer expectations are consistently achieved. The role is responsible for driving operational excellence, maintaining SHEQ compliance, managing stakeholders, and identifying opportunities for continuous improvement and business growth. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:
Strategic and Operational Management Establish and maintain strong client relationships to ensure exceptional service delivery and customer satisfaction. Provide strategic direction and oversight for all facilities management operations. Develop and implement service delivery plans, operational improvements, and best practices. Ensure contractual obligations and service level agreements (SLAs) are achieved and exceeded where possible. Drive continuous improvement initiatives and benchmark services for efficiency and effectiveness. Identify opportunities for revenue growth, cost optimization, and operational excellence. Financial Management Manage and control contract budgets in line with financial objectives. Monitor operational expenditure and ensure prudent financial management. Prepare, review, and submit monthly financial reports and forecasts. Support month-end reporting, accruals, budgeting, and financial reconciliations. Identify cost-saving opportunities while maintaining service quality. Ensure financial compliance in accordance with company and client requirements. Client and Stakeholder Management Build and maintain professional relationships with clients, landlords, contractors, suppliers, and service providers. Serve as the primary escalation point for service delivery issues. Manage customer expectations and ensure effective resolution of concerns or complaints. Conduct customer service reviews and identify improvement opportunities. Maintain regular engagement with key stakeholders to ensure alignment with operational objectives. People Management Manage and support the Facilities Coordinator and any onsite service teams. Conduct performance management, coaching, development, and succession planning activities. Foster a high-performance, customer-focused culture. Manage labour relations matters in line with company policy and the Labour Relations Act (LRA). Ensure staff productivity, accountability, and achievement of agreed performance standards. Contractor and Supplier Management Manage subcontractors and external service providers to ensure compliance with agreed standards. Monitor contractor performance against contractual requirements and SLAs. Ensure service providers comply with statutory, health and safety, and quality standards. Facilitate procurement and vendor performance reviews where required. Facilities and Maintenance Management Oversee preventative and reactive maintenance programmes. Ensure building infrastructure, equipment, and facilities are maintained to required standards. Conduct and review technical audits. Assist with capital projects and facilities improvement initiatives. Monitor helpdesk performance and service requests to ensure SLA compliance. SHEQ Management Drive compliance with Safety, Health, Environment and Quality (SHEQ) standards. Ensure compliance with the Occupational Health and Safety Act and company policies. Conduct risk assessments, inspections, audits, and incident investigations where necessary. Promote a culture of continuous safety awareness and compliance. Ensure all contractors and service providers meet SHEQ requirements. Reporting Prepare accurate operational, technical, and management reports. Present service delivery, financial, maintenance, and compliance reports to clients and management. Analyze performance trends and recommend corrective actions where required. Maintain accurate records of operational activities and performance metrics. Governance and Compliance Ensure compliance with company policies, procedures, and ethical standards. Adhere to ISO 9001, ISO 14001, and ISO 45001/SHEQ requirements. Ensure all statutory and contractual obligations are met. Perform any additional duties reasonably requested by management.

Skills and Competencies:
Facilities Management and Operations. Budgeting and Financial Management. Service Level Agreement (SLA) Management. Contract and Vendor Management. Preventative and Reactive Maintenance Planning. SHEQ Management Systems. Technical Auditing. Project Management. Risk Management and Compliance. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Reporting and Data Analysis.

Qualifications:
Qualifications Grade 12 (Matric). Relevant tertiary qualification, preferably in Engineering, Facilities Management, Property Management, Project Management, or related field. Valid Driver’s Licence and own reliable transport Experience 2 to 5 years' experience within Facilities Management, Engineering, Property Management, or Project Management environments. Experience managing technical and non-technical teams. Experience managing contractors, suppliers, and client relationships. Proven financial management and budget control experience. Operational management experience within a facilities management environment. Knowledge of labour relations and people management practices.