Manager Network Performance Reporting and Analytics

Job Description

Responsible for providing the network related business intelligence required for business decisions. Manage and provide technical guidance to a team of analysts responsible for mining and analysing all areas of network data by ensuring quality and integrity in data reporting aligned with laid down standards and best practices as defined. Responsible for the network business intelligence (BI) delivery. Work closely with the commercial BI team to deliver on company required analytics for decision making. Responsible for driving and supporting Group led reporting requirements. Ensure all network-related Management reports are produced timely and in the required format. Ensure the compilation and submission of monthly, quarterly, and ad-hoc reports on QoS to NCA. Responsible for stakeholder Quality of Service requests, reports, and verification of reports. This involves provisions of statistics as requested by NCA and on-site verification of reports with the team. Responsible for analyzing reports from the reporting system and making recommendations including providing insights for management decision making. Develop an automated and effective environment for the Network Performance Reporting and KPIs monitoring. Perform bi-annual prioritization of all sites in the Network for Customer Experience Model by collecting data, reprioritizing, and circulating to all stakeholders. Liaison between NWG and Marketing, Customer Care Sales, and Corporate Services (media engagement) divisions on network issues or complaints. Align all NWG departments and sections on KPI calculations and verification with the Regulator. Represent MTN on Telecom chamber technical committee and chart MTN agenda through analyzing NCA requests or methodologies and collaborate with other operators' representatives to present analytics to the Telecoms Chamber to better advise the NCA from operators' viewpoint. Work with the Corporate Services Team on Regulator led network projects and incidents reporting and updates. Responsible for ensuring War Room Management Technical Initiative Implementation (National, regional, and CEX war rooms). Align Network Performance KPIs with overall MTN philosophy and the definition, refinement, selection, and implementation of network performance tools. Laise with stakeholders on data management initiatives for Network Group. Coordinating, tracking and reporting on network technology strategy. Responsible for updating group reporting tools and shared locations for data.

How to Apply

Qualified applicants should indicate Vacancy Ref no: MTN-NWG-MGRPRA258 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified. Interested and qualified applicants should send their Curriculum Vitae to: Only shortlisted applicants will be contacted.