Manager Transformation Programs

Job Description

The role is responsible for driving the execution of enterprise-wide transformation initiatives that support the strategic direction of the organization. The role ensures effective program governance, cross-functional coordination, and adoption of change management practices to achieve desired business outcomes. The incumbent plays a key role in aligning transformation efforts with strategic priorities, managing stakeholder engagement, and fostering a culture of continuous improvement.

Key Duties

• Lead the planning, coordination, and execution of strategic transformation programs across the enterprise.
• Define program scope, objectives, and deliverables in collaboration with senior leadership and relevant stakeholders.
• Develop and manage program plans, timelines, resource allocation, and budgets.
• Establish governance structures for transformation programs, including steering committees and working groups.
• Monitor and report on program progress, risks, issues, and interdependencies to senior management.
• Ensure compliance with project governance frameworks, methodologies, and quality standards.
• Engage and influence key internal and external stakeholders to secure commitment and buy-in.
• Facilitate effective communication between program teams, business units, and executive leadership.
• Integrate change management principles into transformation initiatives to drive adoption and minimize resistance.
• Collaborate with HR to deliver stakeholder engagement, training, and support.
• Identify, assess, and mitigate program-level risks and issues.
• Develop contingency and recovery plans to address challenges affecting delivery.
• Track and measure program performance against defined KPIs and strategic objectives.
• Work with the Portfolio Governance & Analytics team to ensure planned benefits are tracked and achieved.

Requirements/Qualifications

• A bachelor’s degree in business administration, Engineering, Management, or related field of study.
• Master’s degree (MBA or MPA) is an added advantage.
• Project Management Certification (PMP, PRINCE2) or Lean Six Sigma certification preferred.
• Scrum and Agile methodologies

Experience

• Minimum of 5 years of experience in business transformation, strategy execution, or enterprise project delivery with at least 3 years in a supervisory role.
• Strong experience in process improvement methodologies in large organizations (e.g., Lean Six Sigma, Kaizen).
• Proven ability to manage complex projects and cross-functional initiatives in operational excellence programs.
• Advanced proficiency in performance analytics and reporting tools (e.g., Power BI, Tableau, Excel).
• Experience in telecoms, digital, or highly regulated industries preferred

Skills

• Post qualification trainings in Telecommunication and associated equipment trainings.
• Advance knowledge and good appreciation of continuous improvement methodologies/tools e.g. Lean, Six Sigma, BPM, etc.
• Strong knowledge of project management methodologies and transformation frameworks.
• Proficiency in project management tools and enterprise portfolio management systems.
• Expertise in process improvement and operational excellence programs.
• Proficiency in change management practices and tools.
• Excellent analytical and data interpretation skills.
• Strategic thinking with strong business acumen.
• Process reengineering and optimization.
• Strong stakeholder management

Behavioural Competencies

Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

Complete Candor, Complete Accountability, Active Collaboration & Get it done.

How to Apply

Qualified applicants should indicate Vacancy Ref no: Interested and qualified applicants should send their Curriculum Vitae by to: