Production Supervisor

Purpose of the Job:

The Production Supervisor is responsible for supervising and coordinating all production and warehouse operations within a licensed pharmaceutical distribution centre. The role ensures daily throughput targets are achieved while maintaining full compliance with SAHPRA regulations, Good Distribution Practice (GDP), Good Warehousing Practice (GWP), and the Medicines and Related Substances Act 101 of 1965 (as amended). The incumbent is accountable for the performance, conduct, and development of warehouse staff; the accuracy and integrity of pharmaceutical stock; and the delivery of a safe, compliant, and efficient operation.

Job Objectives:

Drive daily production targets through effective coordination of picking, checking, packing, and dispatch activities. Ensure compliance with SAHPRA, GDP, GWP, and company SOP requirements. Monitor productivity and take immediate corrective action to address performance gaps. Plan and allocate staff to meet operational volumes and service level targets. Maintain stock accuracy and enforce a zero-tolerance approach to errors and short-dated stock. Lead, coach, and manage staff to drive performance, accountability, and development. Ensure adherence to health, safety, and housekeeping standards at all times. Support continuous improvement to optimise efficiency and operational performance.

Qualifications:

• Matric / National Senior Certificate (NQF Level 4) - Minimum requirement.
• National Diploma or Degree in Logistics, Supply Chain Management, Operations Management, or equivalent (NQF Level 6) – Advantage.

Experience:

• Minimum 3–5 years’ experience in a warehouse or distribution centre environment.
• Minimum 2–3 years’ supervisory or team leader experience in an operations or production context.
• Experience in a pharmaceutical wholesale, FMCG, or regulated distribution environment - advantage.
• Exposure to SAHPRA inspections, GDP audits, or schedule medicine handling - advantage.

Knowledge and Skills:

• Regulatory Compliance – Strong knowledge of SAHPRA, GDP, and GWP requirements.
• Attention to Detail – High accuracy in stock handling, documentation, and dispatch.
• Leadership – Ability to lead, motivate, and manage warehouse teams effectively.
• Operations Management – Plans and controls production to meet daily targets.
• Problem Solving – Identifies issues quickly and implements effective solutions.
• Communication – Clear and effective communication across all levels.
• Planning & Organising – Allocates resources and manages workflow efficiently.
• Integrity – Maintains ethical standards and accountability.
• Systems Knowledge – Proficient in WMS and reporting tools.
• People Development – Supports training, performance management, and team growth.