Recovery Officer

Job Description

Do you want to work in an international environment with a focus on developing countries? Do you have a passion for negotiating payments/payment arrangements, handling debtor inquiries, and providing administrative assistance? Then Advans has the position for you! In joining the Recovery team as a Recovery Officer you will be responsible for the collection of debts before legal recovery proceedings commence.

The position is a permanent role and is open in

• Accra, Koforidua, Ho, Mankessim & Kumasi

Responsibilities

The Recovery Officer is responsible for:

• The collection of debts before legal recovery proceedings commenced, negotiating payments, handling defaulters' inquiries, and providing administrative assistance.
• Assisting in implementing the operational policies, procedures, and guidelines and working on the prevention, detection, and correction of risks related to the above-mentioned core activities. Most importantly prevent Advans Ghana from losing more than it has invested.
• Overseeing the Pre-Litigation portfolio (PAR 90 and Write-Off loans) and working closely with the Client Relationship Officer to recover any amount owed to Advans. Officers will be assigned to a team.

Main Responsibilities

• To meet agreed performance targets and provide a quality service with a high level of Customer Care. To develop and operate effective working practices that promote the smooth running of the Unit.
• To be prepared to visit debtors to prompt payment and personally serve Demand Notices to debtors while adhering to Advans Ghana policies and procedures.
• To develop and maintain a working knowledge of policies, procedures, and guidance and to work with them. And be able to keep abreast of changes in legislature, and national and local trends.
• Must be able to investigate and locate absconded clients and recover any amount due.
• To liaise directly with relevant external agencies, Police, Valuators, Auctioneers, and Lawyers.
• To identify risk and prevent fraudulent applications by other team members as well as clients. And must be able to advise on major risk issues on the market for implementation.
• To ensure cash collection on payment control is administered in line with Audit requirements.
• To take part in Performance Management reviews with the team leader to ensure that individual targets are achieved to support the aims and objectives contained in the service plan
• To promote and apply the standards and principles of Advans Ghana and manage resources ensuring that the delivery of services continues to be cost-effective.
• To undertake other relevant duties that may be required.

Challenges

• Dealing with difficult defaulting clients.
• Poor addressing system impedes the search for the location of clients and guarantors.
• Delays in court processes tend to affect recoveries of bad debt.

Requirements

• At least an HND and/or Bachelor's Degree
• A minimum of one (1) year of work experience in Banking/microfinance and specifically Debt Recoveries in a financial institution.