Retail Banking Recruitment Bootcamp - Relationship Manager (Lagos, South-West, South-East, South-South)

Job Objective(s)

Responsible for developing the business unit to increase sales, profitability, market share and customer satisfaction.

Duties & Responsibilities

• Supervise activities of retail marketing staff to ensure timely and efficient service delivery to customers.
• Promote the sales and service culture through coaching, guidance and staff motivation
• Ensure achievement of monthly and annual targets
• Approve expenditure for the branch marketing team within limits
• Ensure branch operating cost is within approved budget
• Ensure zero tolerance for inactive/dormant accounts
• Manage all staff in the team to achieve increased value creation, volume of business and enhanced profitability for the bank
• Ensure effective risk asset appraisal, disbursement and monitoring
• Provide timely and accurate reports in prescribed formats and intervals
• Ensure excellent working relationship with the branch operations staff
• Perform all other duties as assigned by the Group Head.

Education

Minimum Education: First Degree or its equivalent in any discipline preferably business-related.

Higher Degrees (MBA)/Professional Certificate will be an added advantage

Experience

Minimum of 5 years relevant experience and at least 2 years in management position with responsibility in Retail & marketing units, relationship management, product management and Marketing and retail sales.

Knowledge

• Financial advisory
• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Banking Operations, Products & Services
• Customer Service
• Marketing/ Sales
• Business/ Product Development
• Budget Planning & Control
• Financial Analysis Business/ Operational Strategy
• Strategic Business Planning

Grade: ABO – SBO

Note: Only shortlisted applicants will be contacted.