Senior Analyst - Planning and Analytics.Business Intelligence Competency Centre

<p style="background-color:white;line-height:150%;margin-bottom:0in;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:150%;"><strong>Main Purpose:</strong></span></span></p><p style="line-height:150%;"><span style="font-family:&quot;Arial&quot;,sans-serif;">The Business Intelligence Analyst will primarily be responsible for leveraging expertise in analytics, modeling, and AI, alongside a strong understanding of the business, to identify and implement opportunities that enhance operations and improve the customer journey. Additionally, the role involves monitoring company performance and the broader business environment, translating data related to customers, channels, competitors, and macroeconomic trends into accurate, actionable strategic insights.</span></p><p style="background-color:white;line-height:150%;margin-bottom:0in;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:150%;"><strong>MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual&nbsp;to fill the following position.</strong></span></span></p><p style="line-height:150%;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:150%;"><strong>Job Title:&nbsp;</strong>Senior Analyst – Planning &amp; Analytics&nbsp;</span></span></p><p style="line-height:150%;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:150%;"><strong>Reports to:&nbsp;</strong>Manager – Planning &amp; Analytics</span></span></p><p style="line-height:150%;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:150%;"><strong>No. of Vacancies:&nbsp;</strong>1</span></span></p><p style="line-height:150%;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:150%;"><strong>Main Job Functions:</strong></span></span></p><ol style="padding-left:24px;"><li><p style="line-height:150%;margin-bottom:0in;margin-right:0in;margin-top:0in;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><strong>Customer Analytics &amp; Performance Monitoring&nbsp;</strong></span></p></li></ol><ul style="list-style-type:disc;"><li><p style="line-height:150%;margin-bottom:10.0pt;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Perform customer level analytics to help explain performance trends and provide insight in a timely manner for decision making.</span></p></li><li><p style="line-height:150%;margin-bottom:10.0pt;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Designing, developing, and maintaining user-friendly data visualizations and dashboards as well as Implementing best practices to ensure dashboard design consistency for the best user experience.</span></p></li><li><p style="line-height:150%;margin-bottom:10.0pt;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Carry out all regular and ad hoc data analytics activities to enable business to obtain better insights</span></p></li></ul><ol style="padding-left:24px;" start="2"><li><p style="line-height:150%;margin-bottom:0in;margin-right:0in;margin-top:0in;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><strong>Predictive Analytics &amp; Modeling</strong></span></p></li></ol><ul style="list-style-type:disc;"><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Develop and maintain machine learning models for forecasting customer behavior, churn, and business outcomes.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Conduct gap analysis to identify underserved areas and optimize agent network deployment.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Analyze mobile money agent liquidity, float availability, and transaction patterns to detect stress points and seasonal trends.</span></li></ul><ol style="padding-left:24px;" start="3"><li><p style="line-height:150%;margin-bottom:0in;margin-right:0in;margin-top:0in;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><strong>Commercial Strategy Support</strong></span></p></li></ol><ul style="list-style-type:disc;"><li><p style="line-height:150%;margin-bottom:10.0pt;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Partner with teams in Commercial operations to understand business needs and deliver tailored analytics solutions</span></p></li><li><p style="line-height:150%;margin-bottom:10.0pt;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Use data-driven insights to guide business strategy, ensuring alignment with organizational goals and market dynamics</span></p></li><li><p style="line-height:150%;margin-bottom:10.0pt;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Develop business cases for new initiatives and products.</span></p></li><li><p style="line-height:150%;margin-bottom:10.0pt;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Assess the impact of pricing, promotions, and market dynamics.</span></p></li><li><p style="line-height:150%;margin-bottom:10.0pt;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Provide data-driven insights to support forecasting, budgeting, and strategic planning.</span></p></li></ul><p style="text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:107%;"><strong>KEY PERFORMANCE INDICATORS (SMART)</strong></span></span></p><ul style="list-style-type:disc;"><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Timely and accurate performance reporting.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Automation and visualization of key metrics.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Delivery of actionable insights that influence commercial outcomes.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Development of robust business plans and financial forecasts.</span></li></ul><p style="line-height:150%;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:150%;"><strong>Education&nbsp;</strong></span></span></p><ul style="list-style-type:disc;"><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">A bachelor’s degree in Statistics, Mathematics or Computer Science</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Proficiency in SQL and Python</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Proficiency in Data Science &amp; ML development and deployment</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Advanced Knowledge in PowerBI.</span></li></ul><p style="line-height:150%;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:150%;"><strong>Work Experience&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span></span></p><ul style="list-style-type:disc;"><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Minimum 5 years in the area of specialisation</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Experience in data science, machine learning &amp; advanced data analytics.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Proficiency in Power BI, SQL, PowerPoint, and advanced Excel modeling.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Strong understanding of telecom KPIs, revenue models, and operational metrics.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Proven ability to simplify complex data and influence strategic decisions.</span></li></ul><p style="line-height:150%;">&nbsp;</p><p style="line-height:150%;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:150%;"><strong>Skills / physical competencies:</strong></span></span></p><ul style="list-style-type:disc;"><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Strong analytical and storytelling skills.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Ability to align performance metrics with business goals.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Skilled in leading cross-functional collaboration and influencing senior stakeholders.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">High attention to detail and commitment to data accuracy.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Proactive problem-solver with a results-driven mindset.</span></li><li style="line-height:150%;margin-bottom:0in;tab-stops:list .5in;"><span style="font-family:&quot;Arial&quot;,sans-serif;">Expertise in Data Science &amp; Machine Learning: Forecasting, segmentation, churn prediction, cluster analysis.</span></li></ul><p style="line-height:150%;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;line-height:150%;"><strong>ABOUT US</strong></span></span></p><p style="background-color:white;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;">We at MTN Uganda are a purpose and value-led organization!</span></span></p><p style="background-color:white;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;">At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.</span></span></p><p style="background-color:white;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;">Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.</span></span></p><p style="background-color:white;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;">As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!</span></span></p><p style="background-color:white;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;">Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.</span></span></p><p style="background-color:white;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;">We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!</span></span></p><p style="background-color:white;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;"><strong>Female Applicants are strongly encouraged to Apply!</strong></span></span></p><p style="background-color:white;text-align:justify;"><span style="color:black;font-family:&quot;MTN Brighter Sans&quot;;"><span style="font-size:9.0pt;"><strong>Note: In compliance to the Data Protection &amp; Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.</strong></span></span></p><p style="background-color:white;line-height:150%;">&nbsp;</p>