Senior Manager Business Transformation

Job Description

The role is responsible for spearheading enterprise-wide transformation initiatives aimed at solving complex business challenges, reengineering critical business processes, and enhancing operational efficiency. This role is central to driving organizational digital innovation, performance improvements and embedding a culture of continuous change management and improvement across MTN Ghana. Evolving Digital Telecommunication business and business models. Multiregulated environment. Public Listed Organization. Environmental, social and governance prioritized. A shift from share of market to share of life. Evolving business models and partnership management. Brand Reputation. Regionalized structure. Global & MTN Group approved Telecommunication/ICT Network Standards and Practices. Global Technology driven environment. MTN Group Technology guidance. Performance driven environment. Group best practices & standards alignment.

Key Duties

• Lead the design and execution of transformation initiatives that align with MTN Ghana’s strategic goals.
• Collaborate with divisional heads to identify transformation opportunities across operations, customer experience, technology, and commercial functions.
• Develop and maintain a framework and road map on the implementation of business transformation initiatives.
• Lead continuous process improvement efforts and promote a culture of operational excellence and innovation across the enterprise.
• Identify inefficiencies, bottlenecks, duplication, rework, and failure points when planning and implementing business transformation initiatives.
• Define process redesign strategies, and support implementation using Agile, Kaizen, Lean, Six Sigma, BPM, or similar methodologies.
• Maintain a repository of all business transformation initiatives from its initiation, implementation and hand over to requesting function to ensure processes are clearly documented, owned, and governed.
• Identify, provide guidance and implement initiatives that reduce project costs without compromising value delivery.
• Partner with Finance, Procurement, and Implementation teams to track and report cost optimization opportunities and actuals.
• Develop and execute change management plans to support the different transformation initiatives.
• Drive stakeholder engagement, communication, and change readiness across impacted business units.
• Responsible for tracking and monitoring the change management initiatives to success. Escalating where necessary.
• Monitor performance of key transformation and strategic projects using dashboards, scorecards, and analytics tools.
• Work closely with the Portfolio Governance & Analytics Team to develop a Transformation Performance Dashboard for CEO and ExCom visibility.
• Monthly and adhoc reporting of business transformation initiatives as requested by line manager.

Requirements/Qualifications

• Bachelor’s degree in business administration, Engineering, IT, or related field; MSC, MBA or relevant postgraduate qualification an added advantage.
• Project Management Certification (PMP, Scrum, PRINCE2) or Lean Six Sigma certification preferred.
• Experience Minimum of 8 –10 years of experience in business transformation, strategy execution, or enterprise project delivery.
• Strong experience in process improvement methodologies in large organizations (e.g., Lean Six Sigma, Kaizen).
• Proven ability to manage complex projects and cross-functional initiatives in operational excellence programs.
• Advanced proficiency in performance analytics and reporting tools (e.g., Power BI, Tableau, Excel).
• Experience in telecoms, digital, or highly regulated industries preferred.
• Strong knowledge of project management methodologies and transformation frameworks.
• Expertise in process improvement and operational excellence programs.
• Advance knowledge and good appreciation of continuous improvement methodologies/tools e.g. Lean, Six Sigma, BPM, etc.
• Proficiency in changing management practices and tools.
• Excellent analytical and data interpretation skills.
• Strategic thinking with strong business acumen.
• Process reengineering and optimization.
• Project Management.
• Stakeholder management.

How to Apply

Qualified applicants should indicate Vacancy Ref no: Interested and qualified applicants should send their Curriculum Vitae to: Copyright 2026 Current Jobs in Ghana All Rights Reserved. Designed by mLabs Inc.