Senior Manager - Transaction Operations

<p><strong>Company:</strong> MoMo PSB</p><p><strong>Job Summary:</strong><br>The role is responsible for maintaining transaction integrity, managing settlement and reconciliation exceptions, overseeing disputes and chargebacks, strengthening operational controls, and driving timely resolution of transaction-related issues. It supports the Head, Banking Operations in maintaining a resilient, scalable and efficient transaction operations environment aligned with business objectives and applicable regulatory requirements.</p><p>&nbsp;</p><p class="Default" style="margin: 6pt 0in; text-align: justify;"><span style="color: windowtext; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;"><strong>Education:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 46.67px;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span style="font-size: 10pt;">Bachelor’s degree in Accounting<strong>, </strong>Finance, Economics, Banking, Business Administration, Computer Science, Engineering or a related discipline.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span style="font-size: 10pt;">A postgraduate degree would be an advantage.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span style="font-size: 10pt;">Relevant professional certification such as ACA, ACCA, ACIB, CISA, CRISC, Six Sigma or PMP would be an advantage.</span></span></p></li></ul><p class="Default" style="margin: 6pt 0in; text-align: justify;"><span style="color: windowtext; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;"><strong>Experience:</strong></span></span></p><ul style="list-style-type: disc;"><li><p style="line-height: 116%;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt; line-height: 116%;">Minimum of 10-13 years' experience in&nbsp;</span><span style="font-size: 10pt; line-height: 116%;">transaction processing, payment operations, banking operations, settlement and reconciliation or digital financial services;&nbsp;</span><span lang="EN-ZA" style="font-size: 10pt; line-height: 116%;">with at least 3 years in a leadership /managerial role&nbsp;</span></span></p></li><li class="ortl-align-justify"><p class="Default" style="margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Experience in Fintech or Banking is preferred.</span></span></p></li><li class="ortl-align-justify"><p class="Default" style="margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Good understanding of the financial services regulatory environment and regulatory policies</span></span></p></li><li class="ortl-align-justify"><p class="Default" style="margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span style="font-size: 10pt;">Demonstrable experience managing high-volume transaction operations.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p class="Default" style="margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span style="font-size: 10pt; line-height: 115%;">Practical experience working with payment switches, partner banks and the broader payments ecosystem.</span></span></p></li></ul><p class="Default" style="margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt; text-align: justify;">&nbsp;</p><p class="Default" style="margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt; text-align: justify;"><span style="font-family: &quot;MTN Brighter Sans Light&quot;;"><i><span style="font-size: 10pt;">All job applications will be processed in line with the MoMo PSB Privacy notice. Please visit this link: </span></i></span><a target="_blank" rel="noopener noreferrer" href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbit.ly%2Fmomo-priv-policy&amp;data=05%7C02%7CGbolahan.Adeyemi%40mtn.com%7Cae145182d5db454465ed08dc8b956d87%7Cc9b9cb5036444db4a267fa84df2f4ceb%7C0%7C0%7C638538721135019338%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=oy%2FZpo2zLkxjw5W1A8wTJTgIq4lnXFfjdLPdt6l5Tfs%3D&amp;reserved=0"><span style="font-family: &quot;MTN Brighter Sans Light&quot;;"><i><span style="font-size: 10pt;">https://bit.ly/momo-priv-policy</span></i></span></a><span style="font-family: &quot;MTN Brighter Sans Light&quot;;"><i><span style="font-size: 10pt;"> to access the privacy notice.</span></i></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Manage the day-to-day delivery of transaction processing and monitoring across payment channels, ensuring transactions are processed accurately, securely and within agreed service levels.</span></span></p></li><li class="ortl-align-justify"><p style="margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Oversee settlement and reconciliation activities with NIBSS, partner banks, switches and other payment ecosystem partners, ensuring timely settlement and prompt resolution of reconciliation exceptions.</span></span></p></li><li class="ortl-align-justify"><p style="margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Monitor transaction performance and coordinate the investigation and resolution of failed, pending, reversed and irregular transactions, including recurring issues requiring root-cause resolution.</span></span></p></li><li class="ortl-align-justify"><p style="margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Manage transaction disputes, reversals, refunds and chargebacks, ensuring customer and agent issues are resolved within regulatory, scheme and internal timelines.</span></span></p></li><li class="ortl-align-justify"><p style="margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Maintain strong operational controls across transaction processing, settlement, reconciliation and dispute management, proactively identifying control gaps and areas of potential financial or operational risk.</span></span></p></li><li class="ortl-align-justify"><p style="margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Ensure transaction operations comply with applicable CBN requirements, payment scheme rules, internal policies and operational procedures, while supporting regulatory, audit and risk management requirements.</span></span></p></li><li class="ortl-align-justify"><p style="margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Drive continuous improvement and automation of transaction operations, reducing manual intervention, operational errors and turnaround times while improving transaction success rates and service delivery.</span></span></p></li><li class="ortl-align-justify"><p style="margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Partner with Technology, Finance, Treasury, Risk, Compliance, Fraud Management and Customer Experience teams to resolve operational issues and support the successful implementation of new products and payment capabilities.</span></span></p></li><li class="ortl-align-justify"><p style="margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt;">Monitor operational performance through relevant reports, dashboards and service metrics, escalating significant transaction incidents, exceptions and emerging risks as required.</span></span></p></li><li class="ortl-align-justify"><p style="margin-top: 6pt; text-align: justify;"><span style="color: black; font-family: &quot;MTN Brighter Sans&quot;;"><span lang="EN-ZA" style="font-size: 10pt; line-height: 115%;">Lead, coach and develop the Transaction Operations team, ensuring clear accountability, strong performance standards and effective delivery against operational objectives.</span></span></p></li></ul>