Specialist - Global Learning Innovation and Analytics.Group Human Resources

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Job Requirements (Education, Experience and Competencies)

Education

• Minimum of 3 year tertiary diploma /Bachelor’s degree in Human Resources, Learning Sciences, Data Analytics, Psychology, or related field
• Post Graduate advantageos
• Relevant certification / accreditation / membership with professional body in areas of learning technology and innovation, design/analytics (e.g., Learning Analytics Professional, CIPD, ATD, People Analytics). Advantageous.

Experience

• Minimum of 2 years’ experience working in a database management/data analyst capacity is preferred
• 2-5 years’ experience in L&D, digital learning, Talent Management, People Analytics in global/multi-market organizations.
• Strong background in L&D technologies, analytics tools (Power BI), LMS/LXP platforms, dashboards and ROI measurement. Experience in ERP (Oracle preferred) and LMS
• Proven experience in designing and scaling digital learning innovations in global/ multinational organizations.
• Strong exposure to consulting industry, telecoms, digital platforms, or fintech industries is an advantage. (advantageous)
• Experience working in a multinational, global organization
• Demonstrated track record of implementing innovative learning practices.
• Proficiency in leveraging data for business decision-making.Exposure to pan-African or multi-country markets highly desirable

Competencies

Functional Knowledge

• Systems and business knowledge
• Business architecture knowledge
• Reporting and data analysis
• Knowledge of software/system development life-cycle phases; requirements, analysis, design, testing, implementation, deployment and system upgrade
• Principles and operational practices applicable to Global L&D functioning
• Database Management, especially in a training-related capacity
• Learning management systems and solutions
• SCORM file testing

Skills

• Microsoft Fabrics Data Flows, Power BI Desktop
• Microsoft PowerAutomate
• Microsoft SharePoint, MS Loop (cloud collaboration technologies)
• eLearning rapid development tools, e.g. Articulate Rise, 360, Adobe Captivate
• Microsoft Word, PowerPoint
• Advanced MS Excel
• Fiddler Traces (Troubleshooting)
• Database applications and custom reporting tools
• General business acumen
• Analytical and Data Interpretation
• Dashboards and visualizations
• Research
• Master Data Management
• Information Processing
• Dealing with ambiguity and complexity
• Project Management
• Problem Solving
• Presentation Skills
• Reporting writing and communication
• Judgement
• Customer service

Behavioural Qualities

• Accountable
• Adaptable
• Confidence
• Agile
• Culturally aware
• Gets work done
• Innovation
• Inquisitive

Key Performance Areas

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) The Specialist, Global Learning Innovation and Analytics will be accountable to achieve the following objectives:

Key Deliverables

• Global learning innovation strategy and roadmap to drive next-gen solutions (AI-powered, gamification, microlearning, VR/AR)
• Technology Adoption: Champion digital learning platforms (LMS/LXP, AI-enabled) ensuring personalization, scalability, and robust analytics.
• Learning Analytics: Establish Group Learning data frameworks, dashboards, and ROI measures that link learning to business impact /outcomes and future skills readiness
• Pilots and scaled deployment of innovative learning solutions.

Governance

Strategic Meetings

• Provide input into strategic meetings when required
• Provide input to enterprise wide transformation initiatives when required
• Provide input to and ensure adequate risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved

Functional Tactical

• Provide input into all projects initiated (internal or global)
• Provide input in establishing project objectives, targets and budgets for the Global Learning Innovation sub-function
• Identify and document key risks, issues and dependencies and set mitigation actions
• Ensure adherence to budgets
• Prepare documentation required for sign-off / decision making regarding tactical changes

Performance