Supervisor - Training.Customer Operations

<p style="background-color: white; line-height: 150%; margin-bottom: 0in; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Main Purpose:</strong></span></span></p><p style="background-color: white; line-height: 150%; margin-bottom: 0in; text-align: justify;"><span style="color: black; font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">To drive employee capability, knowledge excellence, and performance through effective training and development programs that enable the delivery of superior customer experiences, operational efficiency, and sustainable business growth&nbsp;&nbsp;</span></span></p><p style="background-color: white; line-height: 150%; margin-bottom: 0in; text-align: justify;">&nbsp;</p><p style="background-color: white; line-height: 150%; margin-bottom: 0in; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual&nbsp;to fill the following position.</strong></span></span></p><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Job Title:&nbsp;</strong></span></span><span style="color: black; font-family: MTN Brighter Sans;"><span class="cf01" style="font-size: 10pt; line-height: 150%;">Supervisor - Training &nbsp;</span></span></p><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Reports to:&nbsp;</strong></span></span><span style="font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Manager - CLF &amp; Training&nbsp;</span></span></p><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>No. of Vacancies:&nbsp;</strong>1</span></span></p><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Main Job Functions:</strong></span></span></p><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Learning &amp; Capability Development.</strong></span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Design, deliver and evaluate training programs that build employee skills, knowledge and performance.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Develop evaluation criteria and measurement tools to assess training effectiveness and return on investment.</span></span></p></li></ul><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Training strategy and Planning.</strong></span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Develop and implement training strategies and plans that support business objectives.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Knowledge management.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Drive knowledge capture, retention, sharing, and regular knowledge validation to enhance employee competence, operational excellence, and customer experience</span></span></p></li></ul><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Training Operations and Service delivery.</strong></span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Drive knowledge capture, retention, sharing, and regular knowledge validation to enhance employee competence, operational excellence, and customer experience</span></span></p></li></ul><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Leadership &amp; People Management&nbsp;</strong></span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Lead, coach, mentor, and develop the training team while driving performance and accountability.</span></span></p></li></ul><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Information Management &amp; Reporting</strong></span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Maintain training records, track learning outcomes, measure performance against targets, and provide management reports and insights to support decision-making.</span></span></p></li></ul><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Budget &amp; Resource management.</strong></span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Prepare, manage, and monitor the departmental training budget in line with organizational planning and budgeting processes.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Ensure cost-effective delivery of learning and development programs Coach, counsel and mentor training staff</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; margin-bottom: 4.5pt; margin-right: 0in; margin-top: 4.5pt; text-align: justify;"><span style="color: black; font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 115%;">Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development, objectives, purposes and achievements.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; margin-bottom: 4.5pt; margin-right: 0in; margin-top: 4.5pt; text-align: justify;"><span style="color: black; font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 115%;">&nbsp;Ensure that all staff maintain an up-to-date awareness of MTN's products and services by regularly assessing their knowledge devising strategies to plug the gaps&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; margin-bottom: 4.5pt; margin-right: 0in; margin-top: 4.5pt; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 115%;">Support customer management activities such as, regional customer forums and customer service week</span></span></p></li></ul><p style="line-height: 150%; text-align: justify;"><span style="font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Education&nbsp;</strong></span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Minimum of bachelor’s degree in human resources, Social Sciences or related course&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Relevant certification / accreditation / membership with professional body for Engineers will be added advantage</span></span></p></li></ul><p style="line-height: 150%; text-align: justify;"><span style="font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Work Experience&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: MTN Brighter Sans;"><span style="font-size: 10pt;">3 years’ experience in a relevant field.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; margin-bottom: 4.5pt; margin-right: 0in; margin-top: 4.5pt; text-align: justify;"><span style="color: black; font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 115%;">Experience in the use of computers and available software programs that facilitate knowledge management and sharing&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; margin-bottom: 4.5pt; margin-right: 0in; margin-top: 4.5pt; text-align: justify;"><span style="color: black; font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 115%;">Familiarity with web technology and how it can be leveraged as a communication /business tool&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="color: black; font-family: MTN Brighter Sans;"><span style="font-size: 10pt;">&nbsp;Experience in knowledge management concepts, principles and practices&nbsp;&nbsp;</span></span><span style="font-family: MTN Brighter Sans;"><span style="font-size: 10pt;">&nbsp;</span></span></p></li><li><p style="line-height: 115%; margin-bottom: 4.5pt; margin-right: 0in; margin-top: 4.5pt;"><span style="color: black; font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 115%;">The Training Supervisor is based in an office and may be required to travel between company sites, or to offsite venues and this requires ability to drive a manual transmission vehicle and valid driver’s license.</span></span></p></li></ul><p style="line-height: 150%; text-align: justify;"><span style="font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>Skills / physical competencies:</strong></span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Results orientation</span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: black; font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Promotes learning and teamwork</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Committed to making a difference.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Credibility</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Building collaborative relationships</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Engaged management.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Developing &amp; empowering</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Influencing, Leadership, Power</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Sound judgment</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Strategic planning</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;">Risk-taking, Innovation</span></span></p></li></ul></li></ul><p style="line-height: 150%; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt; line-height: 150%;"><strong>ABOUT US</strong></span></span></p><p style="background-color: white; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt;">We at MTN Uganda are a purpose and value-led organization!</span></span></p><p style="background-color: white; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt;">At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.</span></span></p><p style="background-color: white; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt;">Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.</span></span></p><p style="background-color: white; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt;">As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!</span></span></p><p style="background-color: white; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt;">Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.</span></span></p><p style="background-color: white; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt;">We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!</span></span></p><p style="background-color: white; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt;"><strong>Female Applicants are strongly encouraged to Apply!</strong></span></span></p><p style="background-color: white; text-align: justify;"><span style="color: rgb(51, 51, 51); font-family: MTN Brighter Sans;"><span style="font-size: 10pt;"><strong>Note: In compliance to the Data Protection &amp; Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.</strong></span></span></p><p style="background-color: white; line-height: 150%; text-align: justify;">&nbsp;</p>